As a regional commercial contractor, we are first and foremost in the Customer Service Business. We want to please our clients and be a good partner/advisor to them as well as to everyone involved on a project.
But that does not mean that we subscribe to the YES theory – i.e., were our clients are always correct even when they are not.
In fact, as experts in the commercial construction industry one of our primary roles is to be the best possible advisors for them which sometimes mean we need to say NO – and when we do, you can bet it’s for a good reason which we will gladly explain.
Read the full article and "3 reasons to listen" when your contractor says, "No!"